Refund policy

REFUND & ORDER POLICY

At Peak Soleil, we are committed to providing high-quality products and a smooth customer experience. Please review our policy carefully before placing an order.

ALL SALES ARE FINAL

All purchases made through Peak Soleil are final sale. We do not accept returns or exchanges once an order has been placed.

Please ensure that you review your order carefully before completing your purchase.

REFUNDS

Refunds are only issued under the following circumstances:

• You received the incorrect item.

• Your package was confirmed lost in transit by the shipping carrier.

To request a refund, please contact our support team through the Contact page on our website and include:

• Your order number

• A description of the issue

• Photos or documentation if applicable

If your request is approved, refunds will be issued to the original payment method within 5–10 business days depending on bank.

ORDER CANCELLATIONS

Orders may only be cancelled within 24 hours of purchase.

• A 10% cancellation fee will apply to all eligible cancellations.

• After 24 hours or if your order has already been processed and dropped off for shipping, orders are automatically processed and can no longer be cancelled.

INCORRECT SHIPPING ADDRESS

Customers are responsible for entering the correct shipping address at checkout.

• If you notice an error in your shipping address, please contact us before your order is processed and shipped or a 7$ Shipping invoice will be sent via E-mail. 

If a package is returned due to an incorrect or incomplete address, the customer will be responsible for any reshipping fees.

If you have any questions regarding this policy, please contact Peak Soleil support through the contact page on our website.